AI automation is the combination of traditional workflow automation (software following fixed rules to move data between apps) and large language models (AI that can read, summarise, classify and draft messy human text).
How AI automation differs from standard automation
A standard rule-based automation can copy a web form into a spreadsheet because the fields are always in the same boxes. It gets stuck as soon as a customer sends a free-text email or attaches a PDF invoice with a different layout. AI automation bridges that gap: the AI reads the unstructured email or document, extracts the structured fields, and hands them back to the rule-based workflow to file or update your CRM—with a human in the loop checking anything unusual.
Where businesses in Cardiff and South Wales use it first
- Triaging shared mailboxes (Inbox Automation)
- Reading PDF invoices, forms and certificates into Xero, Sage or SharePoint (Document Processing)
- Transcribing Microsoft Teams meetings into formatted minutes and action lists (Meeting Minutes AI)
See our full guide to AI automation in Cardiff or view our published prices.